Terms & Conditions

These Terms and Conditions apply to all training courses delivered by Hopper Events Ltd (“Hopper”, “we”, “us”, “our”).

By booking a course, you agree to be legally bound by these Terms.

 

1. Definitions

“Client” means the person or organisation purchasing the Course.
“Delegate” means the individual attending the Course.
“Course” means any training programme delivered by Hopper Events Ltd, whether online (live or on-demand) or in person.
“Digital Content” means any online materials, recordings, slides, workbooks, assessments or resources supplied electronically.
“Accredited Course” means any course accredited by IOSH or another awarding body.

 

2. Booking and Formation of Contract

2.1 A legally binding contract is formed when:

  • Full payment is received; or

  • We issue written confirmation of booking following acceptance of a purchase order.

2.2 All bookings are subject to availability.

2.3 We reserve the right to decline a booking at our discretion.

2.4 It is the Client’s responsibility to ensure that Delegate details are accurate at the time of booking.

 

3. Fees and Payment Terms

3.1 Online Bookings (Immediate Payment)

  • Full payment is required at the time of booking via the website.

  • Payment must be made using approved payment methods.

  • Bookings will not be confirmed without cleared funds.

3.2 Invoice Clients (Corporate / Purchase Order)

Where Hopper agrees to invoice:

  • Payment terms are strictly 14 days net from invoice date.

  • Time for payment is of the essence.

  • Payment must be made in full without deduction or set-off.

3.2.1 If payment is not received by the due date:

  • We reserve the right to suspend access to the Course;

  • Withhold certification;

  • Refuse future bookings.

3.2.2 Late payments will incur:

  • Statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998, being 8% above the Bank of England base rate; and

  • A fixed compensation charge as permitted by law.

3.2.3 The Client is liable for all recovery costs incurred in pursuing overdue sums.

 

4. Non-Refundable Policy

4.1 All Course fees are non-refundable.

4.2 No refunds will be issued for:

  • Non-attendance

  • Partial attendance

  • Change of circumstances

  • Failure to complete assessments

  • Technical failures on the Delegate’s equipment or internet

  • Failure to meet accreditation standards

4.3 Where a Client fails to attend or cancels, the full Course fee remains payable.

4.4 The only circumstance in which a refund will be issued is where Hopper cancels a Course and no alternative date is offered.

 

5. Consumer Cancellation Rights (Distance Selling Regulations)

5.1 Where the Client is an individual consumer purchasing online, the Consumer Contracts Regulations 2013 may provide a 14-day cancellation period.

5.2 However, by completing a booking, you:

  • expressly request that the services begin within the 14-day cancellation period; and

  • acknowledge that your right to cancel is lost once the Course has commenced or Digital Content has been accessed.

5.3 Where cancellation rights apply and the Course has not commenced, cancellation must be made in writing.

 

6. Transfers and Substitutions

6.1 Delegate substitutions may be permitted provided written notice is received at least 5 working days before the Course start date.

6.2 Transfers to alternative Course dates:

  • Are not guaranteed;

  • Are subject to availability;

  • May incur an administrative fee.

6.3 No transfers will be permitted within 5 working days of the Course start date.

6.4 For private or in-house Courses, rescheduling by the Client within 14 days of delivery may result in full fees being charged.

 

7. Course Delivery and Cancellation by Hopper

7.1 We reserve the right to:

  • Change trainers

  • Modify Course content

  • Change delivery format (e.g., from in-person to virtual)

  • Reschedule due to insufficient enrolment or operational necessity

7.2 If Hopper cancels a Course:

  • Delegates will be offered an alternative date; or

  • A refund of the Course fee only.

7.3 Hopper is not liable for:

  • Travel or accommodation costs

  • Loss of earnings

  • Indirect or consequential losses

 

8. Certification and Accreditation

8.1 Certification is subject to:

  • Full attendance

  • Successful completion of required assessments

  • Compliance with course standards

  • Payment of all outstanding sums

8.2 Hopper reserves the right to withhold certification where course requirements are not met.

8.3 Accredited Courses remain subject to the rules and quality assurance standards of the awarding body (including IOSH where applicable).

 

9. Delegate Conduct

9.1 Delegates must:

  • Behave professionally

  • Follow health and safety instructions

  • Comply with venue rules (for in-person Courses)

9.2 We reserve the right to remove any Delegate for:

  • Disruptive behaviour

  • Harassment

  • Unsafe conduct

  • Breach of these Terms

Removal will be without refund.

 

10. Technology and Access (Online Courses)

10.1 Delegates are responsible for ensuring suitable:

  • Internet connection

  • Hardware

  • Software

  • Audio/video capability

10.2 We are not liable for access issues caused by the Delegate’s systems.

 

11. Intellectual Property

11.1 All materials remain the intellectual property of Hopper Events Ltd and/or the relevant accrediting body.

11.2 Course materials may not be:

  • Copied

  • Recorded

  • Shared

  • Uploaded

  • Used for commercial training delivery

11.3 Unauthorised distribution constitutes a material breach of contract.

 

12. Limitation of Liability

12.1 Our total liability shall not exceed the Course fee paid.

12.2 We exclude liability for:

  • Loss of profit

  • Loss of revenue

  • Loss of business

  • Indirect or consequential loss

12.3 Nothing in these Terms limits liability for:

  • Death or personal injury caused by negligence

  • Fraud

  • Any liability that cannot lawfully be excluded

 

13. Force Majeure

We shall not be liable for failure or delay resulting from events beyond our reasonable control, including:

  • Government action

  • Venue closure

  • Public health emergencies

  • Transport disruption

  • Technical infrastructure failure

 

14. Data Protection

We process personal data in accordance with UK GDPR and our published Privacy Policy.

 

15. Governing Law

These Terms are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction.